Rebranded Tutorial

1. Applying for a G.D (Give Donation)

Follow the Steps below to apply for a Give Donation (G.D)

1. Click on the New Give Donation menu
2. Select the Amount from the drop-down menu
3. Click on the Donate this Amount menu and you will be redirected to the Donation Status Module

2. The Donation Status

To view your donation status,

1. Click on the Donation Status menu
2. Click on Expand menu on the amount you donated to see your Receptors (Sponsors)

To every Give Donation, there is a correspondent Receive Donation information. Both of them are connected with a Single Identification number.
Eg a Give Donation can be G18 while the Receive Donation will be R18.

Refer to the Image below for more information.

On the donation status page, you can see your GD (Give Donation) date, the amount of GD and the amount left to GD, an alert (Donation that needs your attention), the status of your Receive Donation (Pending, Completed or Running), your Receive Donation total, date and the time left to Receive Donation.

3. Payment, POP Upload and Activation Status

After Clicking Expand as explained in Item 2, if you have any Receptor, you will see a similar image above.

1. Click on the Donation Status menu
2. Click on Expand menu on the amount you donated to see your Receptors (Sponsors)
3. Click on Upload Proof of Payment and fill in the form accurately
4. Click on Upload Payment. Kindly note that a Upoading a False Proof of Payment attracts 3 Count Charges.

After Uploading your Proof, you will be redirected your donation page. We have enhanced the image uploader to view live image as they are selected.

Below the Participants name, we have different Status. No Uploads Detected with a Red Background means you have not uploaded a Proof of Payment, Proof Uploaded. Awaiting Confirmation. with a Yellow Background simply means you have uploaded your proof and awaiting Receptors confirmation, Your Payment is Declined to Court means there is an Issue between you and your Receptor. Twinkas may require you to upload your bank Statement or any other proof as Seen on Item X, Activation Completed means your payment was Acknowledged

4. Applying Receive Donation

After waiting for the exact number of days stipulated on your Donation status, do the following:

1. Click on the Donation Status menu
2. Click on R.D button and this will redirect you to the Receive Donation Module

The Exact amount on the RD Total Row will be accredited to you for R.D. Assigning Receptors to you will not happen Immediately. The L.S.M.P robot will pick up your account and find the best matches for you. This happens typically within 30 Minutes to 4 days. These processes are encompassed in the 21 stated by Twinkas

5. Receive Donation

After Clicking on R.D on the Donation Status, to access your Receive Donation afterwards, do the following:

1. Click on the Receive Donation menu
2. Click on Expand button and this will display your donors if you have any assigned to you already

A green background means your Receive Donation is active. A red background means you have been completely assigned donors or your Receive Donation is completed. You can see the amount of Donors here also. A triangle sign means that the column of Receive Donation needs Attention.

6. Activating, Declining and Viewing Proofs

To activate, decline a payment or view the proof of payment send from a Donor, do the following:

1. Click on the Receive Donation menu
2. Click on the Expand button and this will display your donors
3. Click on theActivate button and Enter your Account Pin to activate, click on View Proof to see the proof of payment uploaded by your donor, click on Decline if you didnt see the payment of your donor. Kindly note that a False alarm attracts 3 Count Charges

X. Court Cases

When the case of a Failed Payment gets to the Extreme, the System administrator will enable both the Donor and the receptor upload an extra Proof on demand. To upload an Extra Proof,

1. Click on the Receive Donation menu for the Receptor and Donation Status for the Donor
2. Click on the Expand button and this will display your donors or Receptors
3. Click on the Upload Statement button and this will open up an advanced Image uploader panel.
4. Click on the Upload File button and wait for Twinkas to take action.